Team Lead interview question · Most asked
Your team is constantly interrupted by questions from other teams. What do you do?
Summary
Concentrate interruptions on one person through a weekly support rotation, with a single front door (form or channel), clear response times and written handovers — and turn repeated requests into documentation or self-service.
Longer Answer
When everyone answers, everyone works in fragments and the most helpful people burn out. The person on rotation takes no planned work. Track the load: if it's consistently above about 70% of one person's week, add capacity or reduce demand. Rotate fairly, including the lead.
Key Points
- One person on rotation, no planned work
- Single front door and service levels
- Measure load; automate repeats
Deep dive: Handling Interruptions and Support Rotations
Explanation
What interviewers look for
Protecting focus while staying helpful, using data.
Red flags
- 'Everyone helps when they can'
- Ignoring other teams' needs
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